FAQ

How much do maps cost and what is turn around time?

Cost will be determined on items purchased. Turn around time is 2 weeks. This will vary based on ultimate shipping destination.

How are payments made for Bank & Surf maps ?

For standard map orders that ship within 2 weeks (10 business days), all major credit cards may be used.  For custom orders that exceed 2 weeks, please be in touch with Customer Service at 215 247-1012 to arrange payment by business or personal checks.

Are the maps in stock?

No. At present all maps are made to order because of the size, color and customization options.

Can I order a different color frame?

Yes, however custom frames do have an up-charge and may take 2 additional weeks to process. Call Customer Service for information at 215 247-1012.

When will I receive my map?

Maps without customizations ship within 2 weeks of order receipt. Bank & Surf ships Ups and typical ground time is 3 business days within the U.S.

Please be in touch with Bank & Surf regarding the timing for customized maps.

If you have expedited timing needs, call Customer Service for information at 215 247-1012.

Can Bank & Surf maps be exchanged?

Only Bank & Surf maps that have not been customized may be returned for exchange. The map must be in excellent, resaleable condition and the customer shall pay for return shipping; Bank & Surf reserves the right to determine the condition of returned maps.

Once the replacement is chosen, the new map will be sent out and customer shall pay for shipping.

How do I return my framed map?

Only Bank & Surf maps that have not been customized may be returned. If the map is returned within 30 days of original ship date, in excellent, resaleable condition Bank & Surf will refund the order minus shipping. Bank & Surf reserves the right to determine the condition of returned maps.  Normal processing is 5-7 business days.

I’m sending a gift. Is pricing information included in the shipment?

If the map is a gift, we are happy to include a gift message and will not send any pricing information.

Can I drop ship multiple pieces to multiple locations?

Yes, simply enter the information for each map separately when placing the orders. Call Customer Service for information at 215 247-1012.

Do you ship internationally?

Yes, to basically any destination

Will my name, address and email be kept private?

Yes, Bank & Surf does not use or sell customer information. – See additional details under Privacy.